Refund policy

Refunds & Returns

We accept returns for products purchased through maxiblock.com.au. Products purchased from one of our stockists must be returned directly to that retailer.

Change-of-mind returns

Change-of-mind returns are accepted within 30 days of delivery, provided the product is unopened, unused, in its original packaging and suitable for resale.

Customers are responsible for arranging and paying return postage. Original delivery charges are not refundable. No restocking fee applies.

Faulty, damaged or incorrect items

Please contact us as soon as possible at maxi@maxiblock.com.au or 1300 628 882.

We may request photographs or further information before providing return instructions. Slightly used products may be returned where necessary for us to assess a fault.

Where a product is confirmed as faulty, damaged or incorrect, we will provide an appropriate remedy and reimburse reasonable return-postage costs.

Refunds and exchanges

Approved refunds will be processed to the original payment method within 7 business days. Exchanges are subject to product availability.

Australian Consumer Law

The 30-day change-of-mind period does not limit your rights under the Australian Consumer Law. Consumer guarantee rights do not have a fixed expiry date.